Know Thy Food provides an online catalog showcasing local foods and other sustainably produced goods available to our members through a pre-order system*.
WHO CAN ORDER?
Only members may buy through our online marketplace. To become a member, you must JOIN, agree to our Terms of Service, and submit a membership payment. PLEASE NOTE: In 2013, we will be transitioning from a private Food Buying Club (Sole Proprietor LLC) to a Community Owned Cooperative Grocery, owned by our consumer-members and our hard working staff-members. The new co-op will be one entity that will own Warehouse Cafe & Market (our B&M location) and Know Thy Food (our online ordering service). Until the transition to a co-op is complete, you have the choice of joining the club as a club member by paying an annual fee of $30, or joining the co-op as a Member-Owner by investing Membership Equity. Please read more about the differences on our co-op FAQ page.
HOW MUCH DOES IT COST TO JOIN?
In 2013 you will have a choice of joining as a club member for $30, or joining as a co-op member. The cost of Membership Equity is $150 + $25 admin fee per household. A household is defined as one primary member, his/her spouse or partner, and all their children under the age of 21 living with them. Limited income households receive a 50% discount and may pay $75 + $25 admin fee. Limited income is defined as households receiving EBT (food stamps), unemployment benefits, living below 120% of federal poverty level, or living on a small, limited income such as Social Security.
ARE THERE OTHER FEES?
We also ask all buyers to contribute a 10% co-op fee on top of the cost of their goods. This is because we do not mark up items in our online catalog. The prices you see are set by our farmers, food producers and other vendors. The co-op fee will appear on your invoice as a separate line item. The 10% co-op fee is how we pay for our overhead (rent, wages, utilities, insurance, supplies, bank fees, licensing etc). Co-op members may offset the 10% co-op fee by volunteering to help sort, weigh and package the food that’s delivered.
HOW DO YOU ORDER?
All orders are placed through the KTF Shop, our online ordering application, which helps us aggregate orders into single bulk orders. The online ordering application works on a weekly Order Cycle. The product catalog is always available for browsing, but the ordering system only accepts orders during a set time. Currently, the weekly Order Cycle begins on Monday. Members may place orders online until the system automatically closes on Thursday at 8 PM.
PLEASE NOTE: Everything you place in your cart stays there unless you remove it, and everything in your cart at the time the cycle closes is considered an order for those products. There is no “checkout process” other than this although we do provide a link to prepay by PayPal.
Once the Order Cycle is closed for ordering, our producers and account admins log in to view the orders and finalize all invoices. This happens by Sunday at 8 PM. Members can then log back in to view their final invoices.
HOW DO YOU PAY FOR YOUR ORDER?
We strongly encourage NEW members ordering for the first time to log in and secure their orders by pre-paying through PayPal. Simply access your invoice and click on the PayPal link on the bottom of the page. When paying by PayPal, be sure to print your receipt to show as proof of pre-payment at pick up time.
Although there are no minimums you must spend or commitment, we prefer that members deposit a check into their KTF account at the pick up location. The money will be held in account form and available for use every week automatically.
We also accept cash, debit cards, credit cards and EBT (food stamps).
WHERE DO YOU PICK UP?
All orders must be picked up at our location at 3434 SE Milwaukie Ave between 4 and 8 PM on Tuesday and 10 AM and 8 PM on Wednesday. Please enter through Warehouse Café & Market and go to the back counter where the KTF area is located to sign in and get your order.
We try to make this way of shopping as pleasant and hassle free as possible. However, due to various factors such as high ordering minimums, delivery methods, driving distances, order processing times etc we cannot always get every item we offer delivered every week. For example, due to the large quantities we must purchase in order to enjoy wholesale pricing from Hummingbird Wholesale and GloryBee Foods we ask that all members only order these items once a month during the Order Cycle labelled “Hummingbird/GloryBee” on our calendar. Some vendors need more advance notice than a few days to prepare their orders, so we take advance orders for products available at a later date (this is especially true for whole, half and quarter animals, fisherman direct salmon shares shipped from Alaska and other items that come to us by 3rd party carrier). These details should be noted in the product descriptions.
For answers to additional questions, please refer to our FAQ page or email Rebecca at firstname.lastname@example.org.